Frequently Asked Questions
1. Will I be charged sales tax?
Customers shipping to California, Colorado, or Texas must add sales tax. Tax exempt customers in these states should contact us to place your first order. If you are a returning customer who is tax-exempt, you can log in to order online. Applicable taxes will be calculated at checkout.
2. What are the shipping charges?
We cannot accept purchase orders through the web or by phone. To place an order using a purchase order, please send a scan of the purchase order by email to firstname.lastname@example.org, a copy of the purchase order by fax to 888-977-7653, or a hard copy of the purchase order by mail to PO Box 21207, Waco, TX 76702-1207.
If you have any questions about this policy or your web order, please contact Customer Service at 1-855-510-6720, or email us at email@example.com.
Orders shipping outside of the US are subject to additional fees for duties, taxes, and customs clearance. For shipping needs other than FedEx Ground, please contact Customer Service at 1-855-510-6720. If you are ordering outside of the United States, contact us for more shipping answers.
3. Are you an active vendor in the System for Award Management (SAM)?
We are proudly registered as an active vendor in the System for Award Management. Our divisions—Health Edco, Childbirth Graphics, and Health Impressions—are listed under WRS Group, Ltd, owned by SJS Partnership. Search our records in the SAM website by using our physical address, CAGE Code, or DUNS number.
Health Edco, Childbirth Graphics, Health Impressions, divisions of WRS Group, Ltd.
Physical Address: 624 Texas Central Parkway, Waco, Texas 76712
CAGE Code: 1DPF4
4. How do I pay using a Purchase Order?
We cannot accept purchase orders through the web or by phone. To place an order using a purchase order, please send a scan of the purchase order by email to firstname.lastname@example.org, a copy of the purchase order by fax to 888-977-7653, or a hard copy of the purchase order by mail to PO Box 21207, Waco, TX 76702-1207. Purchase orders may only be used by customers already approved to pay by PO. If not approved, please contact us to pay by PO in order to prevent a delay in your order. Customers online or outside the U.S. must prepay.
5. How do I return an item?
If a product does not meet your needs, please let us know. A return will be accepted if the item is in good, sellable condition and you contact us within 90 days of invoice. Our Customer Service Department will provide you with a return goods authorization (RGA) number and instructions on how to proceed with the return. If a return goods authorization number does not accompany a return to our warehouse, the return process and customer credit may be delayed. Shipping charges are the customer's responsibility except in cases of shipping errors or defective items. We recommend using the original shipping container as well as the same shipper that delivered the product (UPS). All packages must be fully insured. We cannot be responsible for uninsured packages. We reserve the right to deny credit for merchandise if it is returned incomplete, abused, or in otherwise unsellable condition. If what was sent does not match what was ordered or a product is found to be defective or damaged in transit, please contact us within 90 days of invoice to receive a prepaid, authorization return service (ARS) label. Your account will be credited or the merchandise will be replaced, and we will pay the shipping cost.
6. What is your product warranty?
You deserve to be confident that what you buy has met our superior quality standards—and yours. If your item breaks with normal use, we will accept a warranty return when you contact us within 1 year of invoice. Our Customer Service Department will issue a prepaid, authorization return service (ARS) label. Your account will be credited or the merchandise will be replaced, and we will pay the shipping cost.
7. What is the payment remittance address?
For payments only, mail to WRS Group, Ltd., PO Box 21207, Waco, TX 76702-1207
For purchase orders and other correspondence, mail to WRS Group, PO Box 21207, Waco, TX 76702-1207