Help and Customer Service Center (FAQ)

Latex Notice

Health Edco and Childbirth Graphics products are manufactured in a facility that handles latex. If a Health Edco or Childbirth Graphics product contains latex, latex notification appears in the product description.

Quotes

To request a quote, Log In with your existing account, or Register to create an online account. Once logged into your account, select Request a Quote from the top right-hand corner of the page. Once you have submitted your quote request, you will receive a response within 2 business days. If you prefer, you can contact our Customer Service team at 855-510-5720 (Canada customers call 1-800-299-3366), or email us at customerservice@healthedco.com.

Payments

All online orders must be paid by credit card. We accept:

American Express
Mastercard
Visa

Returns and Refunds Policy

You deserve to be confident that what you purchase has met our Superior Quality Standards and yours. If an item breaks within normal use, we will accept a warranty return when you contact us and return the item within 1 year of the invoice date. Our Customer Service team will provide you with a Return Authorization (RA) number and issue a prepaid (RA) label. Your account will be credited or the merchandise will be replaced and we will pay the shipping cost for the replacement item.

If any item you received does not match what was ordered, or if an item is found to be defective or damaged in transit, please contact our Customer Service team immediately to receive a prepaid (RA) label and return the item within 30 days of the invoice date. Your account will be credited or the merchandise will be replaced, and we will pay the shipping cost for the replacement item.

If any item simply does not meet your needs, please contact us and return the item within 30 days of the invoice date. (Approved returns after 30 days will be subject to a 25% restocking fee.) Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return. If the Return Authorization (RA) number is not included on the package returned to our warehouse, the return process may be delayed. Shipping charges are the customer’s responsibility, except in cases of shipping errors or defective/damaged items (see above). We recommend using the original shipping container as well as the same shipper that delivered the product (for example, FedEx). All returned packages must be fully insured. We are not responsible for uninsured packages. We reserve the right to deny credit for merchandise if it is returned incomplete, abused, or in otherwise unsellable condition.

Custom items/Special Order Items/Bulk orders

Custom items, special order items, and items ordered in bulk quantities cannot be canceled once production has begun or items have been ordered from the vendor. These items are not returnable.